We are so confident you will love our product, that we offer an extensive 30 day refund and returns policy. Please note that changes of mind are strictly not applicable under this guarantee for a return or refund.

To be eligible for a return;

• In the event of a return the cost of return will be on the purchaser.
• Your item must be unused and in the same condition that you received it.
• It must be in the original packaging. You will be responsible for proper repacking of the product in it’s original packaging. If the original packing is not accessible, no refund will be granted.
• If the product is damaged during return due to improper packing, the cost of repair will be on the purchaser.
• All returns must have written consent via email from SPADES eBikes before they are to be shipped back to head office and processed.

What is excluded from our Refund or Returns policy;

• Products that are Damaged (not from Manufacturers Faults/Defects). 
• Products that are not in Original “New” condition or Packaging. 
• Changes of mind.
• Misuse resulting in a Fault, Failure or Damage. 
• Orders placed more than 30 days from the date of order. 
• Original receipt not being able to be supplied.
• Minor faults are not eligible for a refund. 

Refunds

To submit a return, please email service@spadesebikes.com.au to start the returns process.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you need help with the return shipping of items to us – our team can assist with arranging courier’s to collect products from your location providing it is securely boxed and/or packed safely in its original packaging.

Need help?

Contact us at service@spadesebikes.com.au for questions related to refunds and returns.